As required by law our contact details can be found on our web-site, and on every document we produce to you. These may include but are not exclusive to telephone number, registered name address and number.

The only information we hold about you is that sufficient to run our business, which will include but is not limited to, your name address telephone number, and what work we have undertaken for you. We do not store any passwords or debit/credit card information. We also do not write, telephone or e-mail you with product information, unless you have specifically asked us to do so.
We never pass on (or sell) your personal information to any other party whosoever or whatsoever, unless you have request we do so

Unfortunately, once your job is complete we can only store your equipment awaiting your collection for 8 weeks. Unless you advise us otherwise, eg. you will be out of the country for 3 months, we reserve the right to dispose of your goods without further reference to you after that time.

European legislation requires the safe disposal of electronic equipment. We may require a refundable deposit from you for non A-base PC's, or other branded equipment, eg Epson, HP. This will be refunded to you either a) when you collect your equipment (as above) or b) against the cost of any repair

All goods can be examined prior to purchase. We reserve the right to charge a minimum 20% restocking fee and/or with regard to your consumer rights a percentage equivalent to reasonable expectation of the lifetime of the goods purchased

Faults reported retrospectively are not refundable (see Warranties) and are deemed to have occurred on the date reported to us.
Some items may require returning to the manufacturer before a replacement can be issued to you. A handling fee of £24 will be made if no fault is found by the manufacturer.
Items left for testing by us and found faulty can sometimes be replaced immediately. We aim to test such goods and report back to you within 2 working days.
We cannot refund :
Items ordered by you in error. If you are unsure of your system specifications we will check these FREE of charge to ensure you order the correct type/model.
Items returned to us without drivers, manuals and packaging, where appropriate ;
Items you have been unable to configure where the goods are found to be without fault when tested by us.
See alsoTerms and Conditions.
This does not affect your Statutory Rights

This is anything you have created yourself, your music, your pictures, your e-mails, your letters etc.
We never examine your Data, unless you specifically ask us to eg. you cannot open your pictures, you cant read your e-mails etc.
We are not responsible for loss of your Data, and cannot stress enough the importance of keeping at least one back up, be it to disk, or another Hard Drive/other storage device. If you are unsure please ask for our free advice. Your Data is your responsibility, weight up the importance to you if lost those baby photos forever .... please, please back up your data regularly.
If your equipment is failing, and whilst in our care, we make every effort to retain and/or back off your Data on your behalf.

All prices quoted by us include VAT at the rate set by the UK Government from time to time.
We also carry out a no-fix, no-fee service.
Service/labour charges are fixed, Current tariffs are displayed clearly in two areas of the retail section our premises. If additional work is required over and above our estimate given when your job was booked in, we ask your permission before we proceed.
Where parts are required to get you up and running, we ask your permission before we proceed.
In short we do not spend your money without your consent!
Service charges remain constant (subject to changes in the VAT rate) throughout the year
Component and hardware costs are subject to external market conditions, beyond our control, and vary monthly, sometimes weekly.

We accept all major debit cards and credit cards (excepting Amex), internet payments, BACS payments, and cash. We no longer accept cheques. We do not operate credit accounts, whatever your circumstances.

All hardware supplied by us carries a minimum of 1 year warranty. This is in the form of returning to us for A-base PC and most hardware, but for branded goods (usually printers, TFT's etc) to the branded manufacturer direct as quite simply, some manufacturers will only deal with you, the end user, not us.
Certain products carry a 3 or 5 year warranty direct with the manufacturer. Again you must deal with the manufacturer direct, although where possible if you have mislaid your guarantee leaflets originally provided with the product we will endeavour to assist you in finding the correct point of contact, and advise you of your original date of purchase and product serial number, free of charge.
The majority of our service and labour charges are guaranteed for 3 months. This is subjective, eg. if we have removed virus' for you, and you re-infect your equipment, we cannot accept responsibility for such actions. (this is distinct from us being unsure of 100% removal, which will be advised to you at the time).
2nd user PC's and parts are usually guaranteed for 3 months, unless otherwise advised to you prior to purchase and annotated on your receipt.
All products are checked for fair and wear and tear, and signs of abuse or over exhuberance, prior to swap out/refund etc - see Returning Goods
Faults reported retrospectively are deemed to have occurred on the date reported to us.

Due to its interactive nature, software is not covered under any warranty by us. Software includes any product provided on disk to or by you, downloadable, or otherwise, whether supplied by us or otherwise. Installation of one product may for example interfere with another previously working fine, internet up-dates and downloads frequently interfere with software previously working fine. These situations are beyond our control.
For new users we always recommend you take a course be it at college, or other learning options, to give you a better understanding of the software you are using.
We can recommend an independent Software Consultant should your business require this service.

All goods remain the property of A-base until paid for in full and all warranty is suspended until full payment is received in cleared funds.
Unless and until payment is received in full in cleared funds we reserve the right to retain your equipment until such time as such payment is made.
Broadband and phone services are supplied by us as an agent, free of charge to you. Although we are able to access the progress of your order through the I.P.'s intranet, due to the Data Protection Act 1998, we are unable to speak directly with the Internet Provider on your behalf should any other issue arise prior to your service being connected by the Internet Provider.
This does not affect Your Statutory Rights

Non-judicial Dispute Resolution
Over the years we have found issues with us, our service, or our parts, are due to a simple lack of understanding or misunderstanding, be that on our part or yours. It is therefore easier and more efficient to deal with these face-to-face to get to the bottom of the problem. In these circumstances we endeavour to speak to you in non-computer terms (although sometimes due to the nature of the issue this may not always be possible).
In the unlikely event you feel we have not dealt with you correctly, in accordance with your legal rights, or in any other way your issue has not been resolved to your satisfaction, or you simply do not wish to come and talk to us about your issues, then please send us your official complaint, in writing, within 6 months of the event being complained about. Please write direct to us rather than our registered office, as this will speed up the review process. Please note we cannot accept e-mails in this regard. On receipt of your letter we will look into the issues raised and in most circumstances will be able to respond to you, in writing, within 2 weeks.
If you are still unhappy with the result of our enquiries we are a voluntarily Member of PC Association. This organisation is not affiliated to us in any way. We joined as our high standards meet their criteria, and beyond.
Their service is free for you to use. You can contact them by phone or in writing. All their details can be found using our link on our Home Page. They will be able to advise you what standards and level of care you should reasonably expect from us. They can also prepare an independent report on your equipment for you although we understand this service is not free.
This does not affect your Statutory Rights

Every care and diligence is taken by us with your equipment. Indeed, since inception in 1999 we have never utilised our Public Liaibility cover to date. Our Certificate can be inspected at our premises, usually with one working day's notice to the Company Secretary from time to time.

Terms Conditions and Compliants 1999 (Revision Edition Aug.2009)